Shipping policy

UK Delivery Charges

We use Parcelforce* or Royal Mail* for the majority of our shipping and will provide tracking details. The shipping costs are dependent on the value and weight of the goods purchased. 

We will aim to dispatch all orders within the timescale given above and we send orders using a 48hr service, unless an alternative service is required.

Express, as mentioned in the shipping options, refers to the shipping timescale of 1-3 working days. This does not include processing time.

* An alternative courier/delivery service maybe used if required.

Free Shipping

We offer Free Shipping on orders above a certain value depending on location :

Please look at our main Delivery Information page for details of timescales.

International Delivery

If you are located outside of the UK and are interested in our products then please get in touch at sales@cagecreations.co.uk for us to discuss options. Due to the size and weight of many of our items these will incur higher shipping costs. Be aware, all Taxes/Duties will be the responsibility of the customer.

Returns

If you are not happy with your item please contact us and then return it within 14 days. All items must be returned postage paid and in saleable condition. Refund of purchase price will be refunded by the same method as the payment was made. Postage and packaging will not be refunded.

If your item is faulty or we have sent you something different to what you ordered then please contact us first and the return it to us within 14 days and we will give you a full refund or replacement, including postage and packaging.